links for 2006-07-29

How can airlines improve the in-flight experience?

<div class="delicious-tags">
  (tags: <a href="http://del.icio.us/andrewraff/customerservice">customerservice</a> <a href="http://del.icio.us/andrewraff/air">air</a> <a href="http://del.icio.us/andrewraff/travel">travel</a>)
</div>